Privacy Policy
Olivva B.V. Privacy Policy
Last updated: 27 March 2025
This Privacy Policy describes how Olivva B.V. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase from www.olivva.co (the “Site”), or otherwise communicate with us (collectively, the “Services”). By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Acceptance of Terms
To request and use the Olivva Services, you must provide certain personal details such as your name, email address, and delivery address. Any personal information you submit or that we collect during your use of the Olivva Services will be subject to this Privacy Policy. By visiting the Site or using the Olivva Services in any manner, you acknowledge that you fully accept the practices and policies described here, and you consent to our collection, use, and transfer of your information in the ways outlined. If you do not accept this Privacy Policy in its entirety, you must immediately stop using the Site and the Olivva Services.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
3. What We Collect & How We Use It
3.1 Websites
When you visit the Site, you are not required to provide any personal information. However, when you contact us via the chat function on the Site, sign up to receive information from us, or use the Olivva Services, you may need to provide some personal information. We may also collect Navigational Information in accordance with our Cookies Policy (see Section 7).
3.2 Personal Information
“Personal Information” refers to any information you choose to submit to us that identifies you personally. This may include your name, email address, postal address, phone number, date of birth, or other identifiable details. It may also include publicly available information about you online (e.g., via Facebook, LinkedIn, Twitter, or Google).
We may use your Personal Information to:
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Improve your experience on the Site.
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Send you information we think may be of interest.
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Link analytics information to any Personal Information you submit.
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Contact you for marketing purposes related to our business.
3.3 Navigation Information
This refers to data about your device and your visits to the Site, such as IP address, browser type, referral source, location, page views, session duration, and interactions. We use this to improve our Site and Services, and to provide you with tailored content. Navigation Information may sometimes be linked to Personal Information.
3.4 Service Providers
We may share your information with third-party service providers (e.g., Shopify, Klaviyo, Google Analytics) who assist us with operations like analytics, marketing, and customer service. We ensure these partners comply with EU data protection regulations and aim to maintain secure data processing agreements with them.
However, Olivva is not responsible for the privacy practices of these third parties. Their services are governed by their own policies.
3.5 External Websites
Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those external sites.
4. Additional Provisions
4.1 Promotional Actions
We may collect personal data in the context of promotions or marketing campaigns to administer the activity, notify winners or participants, and measure responses. Such data will be treated in accordance with this Privacy Policy.
4.2 Information of Minors
Our Site and Services are not directed at individuals under the age of 13. We do not knowingly collect data from children under 13. If you believe we have inadvertently done so, please contact us at extravirgin@olivva.co.
4.3 We Don’t Sell Personal Information
We do not sell your Personal Information to any third party.
5. Retention & Security of Personal Information
5.1 Retention of Personal Information
We retain your data only for as long as necessary to fulfill the purposes for which it was collected. You can request deletion at any time (see Section 6).
5.2 Security of Personal Information
Our Site is hosted by secure providers such as Shopify. Personal Information is encrypted during collection and transmission. Access is restricted to authorized personnel only.
5.3 Transfer of Personal Information
As an international business, we may transfer and access Personal Information globally. Transfers comply with EU data protection laws and are protected by appropriate safeguards.
5.4 Disclosure of Your Personal Information
We may disclose your Personal Information if required by law, to protect our legal rights, comply with court orders, or in the context of a company merger or acquisition.
6. Opt-Out & Anti-Spam Policy
6.1 Review, Change & Remove Personal Information
You may request to:
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Review or correct your Personal Information.
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Stop us from using your data to contact you.
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Remove your data from our mailing or marketing lists.
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Fully delete your Personal Information from our records.
To do so, please email extravirgin@olivva.co or write to:
Olivva B.V.
Brouwersplein 40
2013 PH Haarlem
The Netherlands
We will respond promptly and notify you once your request is fulfilled. Please note: in some cases, we may need to retain certain data to fulfill service obligations.
6.2 Unsubscribe from Our Communications
To unsubscribe from marketing communications, click the “unsubscribe” link at the bottom of our emails, email us at extravirgin@olivva.co, or write to the above address.
Note: Transactional emails related to your account or orders cannot be unsubscribed from.
7. Cookies Policy
Cookies are small data files stored on your device. They help us enhance your experience, remember your preferences, and analyze how the Site is used.
7.1 What Type of Cookies Do We Use?
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Essential Cookies – Necessary for core site functionality.
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Analytics and Customization Cookies – Help us understand user behavior and test features.
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Advertising Cookies – Help tailor and optimize ads and promotions based on your interests.
7.2 How to Control Cookies
You can manage cookies through your browser settings. Blocking cookies may impact your experience or limit functionality. You can also use tools like:
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Do Not Track settings or ad opt-out tools (e.g., Your Online Choices by IAB Europe)
This Privacy Policy was last updated on: 27 March 2025.
